Return Policy
All products on this website getBigVitamins.com, are sold by ClickMotion LLC, are brand new and manufactured to meet the highest industry standards.
All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to ClickMotion LLC within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from ClickMotion LLC acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.
You may return most new, unopened items sold and fulfilled by GetBigVitamins.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Read our GetBigVitamins.com Authorization (RMA) Policy section for more information on exchanges, and for further details and policy exceptions.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. Items that are opened or returned more than 30 days after delivery will receive a partial refund. See our Refunds page for more details.
Items that are Not Returnable
GetBigVitamins.com does not accept returns of the following items:
Partial Refunds
Partial Refunds will be issued for the following items:
Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item by calling our RMA phone number, 1-877-278-9006, (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
GetBigVitamins.com Authorization (RMA) Policy
All order changes or cancellations should be reported prior to shipping and by phone on 1-877-278-9006. Email is not accepted. Brand name items may be returned for a replacement or a complete refund. Generic items may be returned for replacement only.
All returned products are subject to quality inspection tests by GetBigVitamins.com testing facility or by a third party authorized by GetBigVitamins.com. All items must be returned in original containers and as shipped. GetBigVitamins.com reserves the right to replace incorrect products or to issue a refund if GetBigVitamins.com sees more fit. All refunds are issued with 3 to 5 business days from the time item is received will be of the original value or the current market price, whichever is less. There will be no refund for shipping under any circumstances. All returns require prior authorization and must be returned in the original packing with all packaging and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (1-877-278-9006), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.
What This Warranty Does Not Cover
This warranty does not cover: conditions resulting from consumer mishandling such as improper storing or misuse, abuse, accident, or alteration; products which have had the serial number removed or made illegible..
Limits and Exclusions There are no expressed or implied warranties except as listed above. ClickMotion LLC shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from its products or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
State and Provincial Law Rights Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.
Back-order Policy If you order an out-of-stock product from us, we will email you when we expect that product to be available. You will be among the first to receive the item. ClickMotion LLC will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to info@getbigvitamins.com and we will change it for you.